How It Works & Our Policies | Sorted Home Organizing in Los Angeles & Beyond

How It Works & Our Policies

Professional home organizing serving Los Angeles, Orange County, the Bay Area, Seattle, Portland, Phoenix, and Boston. Everything you need to know before booking.

Three simple steps to a Sorted home

From your first Zoom call to a beautifully organized space so you know exactly what to expect.

1

📅 Book Your Consultation

Your journey starts with a 25-minute Zoom call with your Sorter. This is your chance to walk them through your space, share what you'd love to see transformed, and get a custom quote tailored to your goals.

You'll need a working camera so your Sorter can see your space and give you an accurate quote. 📱 Your phone or laptop camera works perfectly. No camera? No problem. Just text us detailed photos or a quick video ahead of time and we'll make it work.

✨ Come prepared: Think about what's bothering you most. The more context you share, the more helpful and accurate your quote will be.
2

🔒 Lock In Your Session

Love what you heard? Here's how to make it official. After your consultation, full payment is required to confirm your date and get it locked in on the calendar. Think of it as claiming your spot before someone else does!

Your consult fee is applied toward the total, so you're already on your way! 🎉 We'll hold your preferred date for 48 hours (unless otherwise specified), but will need to release it if payment hasn't come through by then. Once you're paid up, you're all set and we can't wait to get started.

📌 Good to know: Your spot is not officially reserved until payment is received, so don't wait too long!
3

🏡 Your In-Person Session

This is where the magic happens! Your Sorter comes directly to your home, whether you're in Los Angeles, the Bay Area, Seattle, or beyond, and gets to work transforming your space.

We recommend being present for at least the first hour. That time is key for keep vs. donate decisions on closets, sentimental items, and setting the direction for your space. After that, your Sorter can often continue independently while you go about your day.

🗓️ Can't be there? Let us know in advance and your Sorter will come up with a plan to work around your absence. We'll always make meaningful progress.

Our Policies

We want you to feel prepared, not surprised here's everything you need to know about cancellations, rescheduling, and refunds.

View our full terms here

Virtual Consultation

Consultation Policy

Cancellation +
Cancel with at least 4 hours' notice to receive a full refund, upon your explicit request via text at (213) 523-7678.
🚫 Late cancel or no-show +
Fees are non-refundable if you cancel within 4 hours of your call or miss it entirely.
🔄 Rescheduling +
You can reschedule at no cost but only once. A second reschedule makes the consultation fee non-refundable.
💛 Changed your mind after the call? +
You have 24 hours after your consultation to request a full refund to us via text at (213) 523-7678 if you decide not to move forward. After that, fees are final.
📆 Didn't schedule your consult? +
If you haven't scheduled your consultation within 14 days of payment, the consultation fee becomes non-refundable.
In-Person Session

Organizing Session Policy

💳 No refunds, but you can reschedule +
Session payments are non-refundable, but your investment doesn't have to go to waste. See rescheduling options below We want to make sure you get sorted.
🔄 Rescheduling +
You get one free reschedule with at least 48 hours' notice. A second reschedule incurs a $125 fee, deducted from your session payment.
No-shows +
If you miss your session without notice, your payment is forfeited in full and cannot be applied to a future booking.

Ready to get sorted?

Book your 25-minute virtual consultation and let's transform your space.

Book a Consultation Have questions or already had your consult? Text us at (213) 523-7678 and we'd love to help.
Book Now